Xenum Hosting Terms and Conditions

1. Introduction

By using our services, you agree to be bound by the following terms and conditions. If you do not agree, please do not use our services.

2. Services Provided

We provide web hosting, domain registration, email services, and other internet-related services. All services are subject to availability and may be modified at any time.

3. Account Registration & Eligibility

• You must be at least 18 years old or the legal age in your jurisdiction.
• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and complete information.

4. Acceptable Use Policy

You agree not to:

• Host illegal content (e.g., child exploitation, hate speech, pirated software).
• Engage in spam, phishing, or any form of cybercrime.
• Use excessive resources that affect other users.

5. Payment & Billing

• Services are prepaid unless otherwise specified.
• Failure to pay will result in suspension or termination.
• Prices are subject to change with notice.

6. Backups & Data Loss

We may perform backups, but you are responsible for your own data. We are not liable for data loss.

7. Service Suspension/Termination

We reserve the right to suspend or terminate accounts violating our ToS or causing harm to our network.

8. Limitation of Liability

We are not liable for:

• Indirect or incidental damages.
• Loss of data, profits, or business interruptions.
• Issues caused by third-party services.

9. Indemnification

You agree to indemnify and hold us harmless against any claims resulting from your use of our services.

10. Changes to Terms

We may update these terms. Continued use after updates constitutes your agreement to the new terms.

11. Governing Law

This agreement follows the laws of Egypt. If there is a dispute, it will be handled by the courts in Egypt.

12. Legal Compliance

You agree to use our services in a way that follows all local and international laws. This includes, but is not limited to:

A. Data Protection (GDPR – EU Customers)

If we collect or handle personal data of people in the European Union, we follow the General Data Protection Regulation (GDPR). This means:

• We ask for consent before collecting data.
• Customers can request to access, change, or delete their data.
• We provide a privacy policy and, if needed, a Data Processing Agreement (DPA).

B. Copyright (DMCA – United States)

If a customer hosts copyrighted material without permission, we follow the Digital Millennium Copyright Act (DMCA). We may remove such content and respond to copyright complaints.

C. Egyptian ICT Laws (for business in Egypt)

If you are using our services in Egypt:

• You must not upload or share content that breaks Egyptian law, such as content offensive to religion or the state.
• Your business must be registered with the Egyptian Tax Authority and comply with ITIDA rules (Information Technology Industry Development Agency).

D. Consumer Protection

We are committed to being clear and fair. This means:

• All service prices and conditions are shown clearly.
• We offer support and, where applicable, refunds according to local laws.