Xenum Hosting Privacy Policy

Xenum Hosting - Fast, Reliable Hosting

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

We may collect the following types of information:

Personal Info: Name, email, phone number, billing address.
Account Info: Username, passwords, service history.
Payment Info: Credit card or other payment details (handled securely by third-party processors).
Technical Info: IP address, browser type, and how you use our website.
Communications: Messages you send to us through support or contact forms.

3. How We Use Your Information

We use your information to:

Provide hosting and domain services.
Process payments and manage your account.
Communicate with you about support or billing.
Improve our website and services.
Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share your data only with:

Trusted service providers (e.g., payment gateways, domain registrars).
Government authorities if legally required (e.g., under Egyptian or EU law).
Third parties with your consent or to complete your service (e.g., issuing SSL certificates).

5. Your Rights (Especially for EU Users under GDPR)

You have the right to:

Access your personal data.
Correct inaccurate data.
Delete your data ("Right to be Forgotten").
Restrict or object to certain uses.
Request a copy of your data (data portability).

To request any of the above, email us at: [your email address]

6. Data Retention

We keep your data only as long as needed to provide services and meet legal obligations. You can request deletion at any time unless we are required to retain it.

7. Security Measures

We use secure servers, SSL encryption, firewalls, and access controls to protect your data. However, no system is 100% secure.

8. Cookies

Our website uses cookies to improve your experience. You can control cookies through your browser settings.

9. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from children.

10. Legal Compliance

We comply with:

GDPR (for EU users)
Egyptian ICT Law (for users in Egypt)
Consumer protection laws based on your location

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.